Last Saturday I planned to visit a consultant in Dar AlShifa Hospital. I’ve booked my appointment via phone which was 10.00 am. I was on time to able to see the doctor. The reception officer told me you have one patient before you. I sat one hour waiting for my turn and each patient goes and comes. I calmed to their supervisor, and the a day finished well.

Today , I went for a follow-up the same department and lady officer. I told her I need to see the consultant for follow-up. The time was 10.30am, I had to miss my 11.30am meeting for sitting there and waiting and waiting. The time went till 11.45am and still waiting. I had to come angry of their customer service and patient services. They are getting uncared with us. I had to complain about it by their administration and call centre, hopefully we will see a respond.

I am a client/patient with AlMowasat Hospital which they are really wonderful. They really care for the patient with their services and facilities. Never ever had experienced anything with them. My G.P is in AlMowasat they really love to see me when I visit them.

But I need to send one message either the hospital removes this lady or they close the department. Gosh..2hrs waiting, I could see a G.P in public hospital which last waiting an hour.

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