British Airways is the perfect airways for me from Kuwait to London. I’m one of the passengers since years with an executive membership. Every flight the air crew service and facilities is perfectly organized and managed. The most thing were I like with British Airways is the timing, schedule, management and terminal.
But during the last two flights this year to Heathrow, I’ve experienced the same problem twice. I’ve booked/checked-in online before 24hrs and booked the seats and already paid for extra luggage and seat.
Therefore, I’ve checked in online with seat no. 28A and printed a boarding pass. On the way to the gate, their ground-staff issued a new boarding pass to the passengers. So, how come they changed the passengers paid seats with online check-in without a notifications. This is really mis-leading with unfair issue.
The main concern in a business is a customer/passenger service satisfaction, as I’m not satisfied with this issue changes. Whenever, you ask any of their crew, they respond “Maybe its from your agency, technical issue, and check with your local country office”.
Finally, I hope this issue should concern someone.
