More than one month, I’m experiencing bad signal and data service from VIVA Kuwait Telecom. I spoke to the customer service 102 and reported about the issue. The employee said “We will take your request and get back to you”. After a week, I called the call centre to follow-up my request. As well the employee said, “We will contact you when we solve up the issue”.
Weeks and weeks went over. Five days ago, I posted this issue on @q8path Instagram. VIVA Social Media staff requested my mobile number and I followed up with them. One of the network relation staff called me and said we will solve the issue soon.
Till this moment, nothing is solved yet. Well, I’m fed up with calling and calling the customer relations to solve the issue. I will wait for the contract to end this September and move to other telecommunication company in Kuwait which take care of their customers.